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Shopee is one of the famous online shopping apps in Southeast Asia, including the Philippines. However, lượt thích any e-commerce platform, users may encounter errors, especially on the checkout page. Facing error prompts on the Shopee ứng dụng can be a frustrating experience, as you can't kiểm tra out your order. Fortunately, they are usually fixable with a few simple steps.
There are several error codes that Shopee users may encounter during checkout. However, we'll focus on the irritating M04 error:
(M04): Your checkout attempt has been rejected due đồ sộ unusual activities in your trương mục. Please make sure you comply with Shopee policies.
Some of the possible reasons why you're experiencing the M04 error code in the Shopee ứng dụng are as follows:
- Voucher or promotion abuse
- Multiple user accounts
- Reseller activity
- Fake order creation
Note that Shopee may restrict accesses in accounts that are found đồ sộ be in violation of their Terms of Service.
If you think none of the above scenarios apply đồ sộ your Shopee trương mục, then you can still fix the problem and process your checkout by following the guide below.
How đồ sộ Fix Shopee M04 Error on Checkout
If you've encountered the "M04" error on your Shopee ứng dụng during checkout, here are several fixes you can try.
#1. Clear Cache/Data on your phone
1. Go đồ sộ Settings, then select Apps & Notifications (or Apps).
2. Choose Shopee.
3. Select Storage.
4. Tap the Clear Data and/or Clear Cache.
1. Go đồ sộ Settings > General > iPhone Storage.
2. On the list of apps, choose Shopee.
3. Tap on "Delete App" đồ sộ remove it.
4. Reinstall Shopee on iOS App Store.
#2. Restart your device
1. Press and hold the Power button for a few seconds.
2. Tap Restart.
1. Press and hold the Side button until you see the Slide đồ sộ Power Off slider.
2. Drag the slider đồ sộ the right.
3. After your phone turns off, press and hold the Side button again until you see the Apple logo.
#3. Reinstall Shopee App
1. Uninstall the ứng dụng on your phone. Go đồ sộ Settings > App > Shopee and tap Uninstall.
2. Go đồ sộ Google Play or iOS App Store đồ sộ tải về and reinstall Shopee.
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#4. Perform checkout thru Chrome Incognito mode
1. Do all the things you want first on the Shopee ứng dụng. Collect vouchers. Add đồ sộ the cart your desired items.
2. Open your Chrome browser.
3. Tap the three-dot icon at the top right corner of the ứng dụng and select the "New Incognito tab" thực đơn.
4. Go đồ sộ the Shopee trang web and log in đồ sộ your trương mục.
5. Proceed đồ sộ checkout.
#5. Wait at least 48 hours before placing your order
1. Uninstall the Shopee ứng dụng.
2. After two days, reinstall the ứng dụng.
3. Log in đồ sộ your Shopee trương mục and kiểm tra out your order in the cart.
#6. Log in đồ sộ your Shopee trương mục using a different device
1. Using a different phone, tải về the Shopee ứng dụng.
2. Open Shopee and log in đồ sộ your trương mục.
3. Go đồ sộ your cart and kiểm tra out your order.
#7. Factory reset your phone
Note that this procedure will delete important information on your device, so sánh make sure đồ sộ back up your data before proceeding. You can back up your data đồ sộ your Google trương mục, a cloud storage service, or your computer. The steps also vary depending on the mobile brand.
1. Go đồ sộ Settings > System > Advanced > Reset options > Erase all data (factory reset).
2. Enter your PIN or password if prompted.
3. Tap Erase all data.
4. Your device will erase all of its data and settings. It will then restart, and you will be prompted đồ sộ mix it up again.
1. Go đồ sộ Settings > General > Transfer or Reset iPhone.
2. Tap Erase All Content and Settings.
3. Enter your passcode if prompted.
4. Tap Erase iPhone.
5. Your device will remove all of its data and settings. It will then restart, and you will be prompted đồ sộ mix it up again.
If none of these possible solutions worked for you, you can liên hệ Shopee customer service directly through the ứng dụng. Just go đồ sộ your trương mục (the "Me" menu), scroll down, and select the "Chat with Shopee" thực đơn. Tap "Chat with Live Agent" đồ sộ talk with a customer service representative. Tell the agent that you can't kiểm tra out your order due đồ sộ the M04 error. The agent will then provide a sườn that you'll need đồ sộ fill out in order đồ sộ lift the suspension of your trương mục. Once your appeal is successful, your trương mục will be reactivated, and you'll be able đồ sộ kiểm tra out your orders.
It can be frustrating đồ sộ see the "M04" error code on the Shopee app's checkout page. However, if your Shopee trương mục is in good standing and updated, you can resolve the issue. If you carefully follow the aforementioned possible fixes, you should be able đồ sộ complete your purchase without further issues and take advantage of all the available Shopee đơn hàng.